“TOSSE is part of our yearly calendar”-Phostine Chairman

The TOSSE Team made another courtesy visit to Dr. Celestine Ibojiemenmen, Chairman of Phostine Premium School, and his beautiful wife, Mrs. Ayodele Ibojiemenmen, the Chief Operating Officer of Phostine Premium School on the 10th of May 2023, in Isheri-Osun, Lagos.

Dr. Ibojiemenmen engaged the team in an interactive and interesting conversation about TOSSE, the Nigerian Education system, the challenges, and the hope for the future.

When asked what TOSSE meant to him, he smiled and said “TOSSE is a ritual for us at Phostine, it is part of our yearly calendar”, expressing how impressed he is with what TOSSE has delivered over the years.

Being an avid participant in the past editions of TOSSE alongside his staff, he avowed that the opportunities TOSSE presents to people are limitless and encouraged school owners, key decision-makers, and School administrators to tap into this platform.

He added that the world is evolving and leaders should not miss out on the happenings around and within the industry. TOSSE is an environment where one can learn, meet people, see new technologies, and know the trends in the Education sector.

TOSSE Team making a presentation to Dr. Celestine Ibojiemenmen and his wife.

Talking about the state of Education in Nigeria, he said, things are not the way they ought to be and that a lot should be invested in the Education sector.

He, however, commended Mrs. Yinka Ogunde, the Convener of the Total School Support Seminar & Exhibition (TOSSE), saying “I have great love and respect for what she does”.
He revealed that as a school owner, there are so many discouraging factors but the likes of Mrs. Ogunde keep serving as an encouragement.

He advised parents, saying “When you see an environment willing to give your children the best, please embrace them, education is not a cheap commodity”.

We can’t wait to welcome Dr. & Mrs. Ibojiemenmen and the entire team of Phostine Premium School to this year’s TOSSE event set to hold on 8th June 2023 at the Sheraton Hotel Ikeja, Lagos.

Aug 15

4 Core Principles of Customer Relation That Fuel Business Growth

Customer relation is a way business relates to its customers, clients and patrons. Some organizations hire people specifically to manage how the company interacts and communicates with people. The goal is to retain existing customers and to gain new ones by providing the best customer relation and client services.

Companies in all industries and all of sizes understand that customers are perhaps their most valuable asset. Improving the overall customer experience is vital for continued success and survival, and always has to be.

There are some core principles to relationship management that any company can and should follow:

Communication: Listening is just as important as telling. Think about how often you actually speak with your customers. Focus on less financial-driven communication (whether it’s e-mail, phone call or face-to-face interaction) if you make your customers feel involved, they feel as though they actually have a stake in your company, and feel like you care more than just trying to make sales.

Rewards: Every company should initiate and make provision for reward programs. It is a very simple form of saying “Thank you” and particularly it is a viable and measurable marketing tool that big companies and small businesses can use to retain their customers and grow their business.

Be flexible: Be quick and attentive to customer’s complaints: The objective of customer relation is typically to interact with the customers in order to answer questions, resolve support issues, establish credibility and nurture relationships.

Here are strategies that Improve Customers Relations and building customer’s loyalty, from simply opening up communications channels to implementing elaborate point systems that reward loyalty enhanced customer communications;

Providing customer feedback forms
Asking about customer needs in general when customer calls with problems
Training call-center staff to handle disputes
Encouraging a service culture throughout the organization.

Jan 28

Beyond Events – The Value of Leads

Exhibitions present opportunities for businesses to sell their products, get in the faces of prospective buyers/clients, and network with other competitors. The benefits of getting your business showcased at an exhibition cannot be overstated.

Rather than focus on only making physical sales, attention should also be given to getting leads for the future. In fact, the number of leads that are gained at an event or exhibition should be seen as a metric to measure the success of that outing. While immediate sales might boost business at that moment and possibly morale, it is these leads that will enable the business grow in the future. Therefore, this part of the exhibition should not be taken lightly.

Apply To Showcase Your Product/Service At Africa’s Biggest Education Trade Show And Conference

Getting The Leads

People present at an exhibition are either business owners like you, or are (prospective) clients and customers. Identify the latter, that’s the group you are looking for. Most likely, the exhibition has a theme and so you do not really have to worry about trying to identify a particular set of prospective clients. For instance, if you’re part of an exhibition for Education, it is safe to say that most person’s that will be available there will be education-based to some extent, and your product should be relevant to most.

Attracting these leads is another thing. I’d like to break it down into two ways:

Direct Marketing, and
Visual Marketing.

Direct marketing involves you walking up to prospective clients to begin a conversation. Advance preparation is required here to know exactly what to say and how to act. Note that it might not be necessary to put forth a business proposal at this stage, the main aim is to establish a relationship such that they are comfortable with you enough to engage in further conversation even after the event.

Dress the part, first impressions matter. Visual marketing requires that you set up an attractive booth that would draw people over. Some have found that using colourful banners, catchy copies and catchphrases, and side attractions draw the attention of the public.

Exhibit At TOSSE 2021

Remember the aim of the effort you’re putting in: to generate leads. Therefore, you would need to be able to get the contact information of these ones you meet. Have a viable system of doing this that would not be awkward or make them reconsider. Now you’ve got these leads, what next?

Following Up On Leads

This is the part that should eventually yield results: sales. This is also the tricky part. There are a few tips that can make this process go smoothly:

Separate your leads. Not all contacts you make will require the same level of correspondence. Some might require immediate and constant communication while others might not need so much. Identify these early and strike as necessary so that you don’t get tagged as too pushy or too nonchalant.
Get in contact early. You do not need to wait for too long to get in contact with these leads. It doesn’t have to be an elaborate call, as little as a “thank you” email or text message can do the trick. This will help impress you and your business in their minds.
Personalise your correspondence. Include personal names of the recipients in emails and text messages. Don’t just push out these messages in bulk, it will sound faux and wouldn’t help boost your stock. For direct phone calls, sound friendly on the phone, and engage in conversation rather than giving mechanical responses read off a handbook.
Be consistent. Sales are usually not made at the first contact. This is where consistency comes in. Make sure to always be in contact if you see the prospects of closing a sale on a lead, whether it immediate or not. Persistence would not mean “spamming” these leads as that would be counterproductive. Create a pattern that works.
Know when to abandon a lost cause. Not all leads will become customers/clients. Identify this on time and save yourself a world of stress. To determine this, check for their ability to make a purchase, their motivation, and their level of influence if they stand as a representative for a business. If you determine that they would not be able to patronise you at the time, you’d be better served striking your blows elsewhere. This doesn’t mean you discard their contacts altogether however. Add it to your database of contacts, they might be customers for another product of yours.

Chasing and closing leads might be tedious, but it is usually worth the effort

Apr 30

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