4 Core Principles of Customer Relation That Fuel Business Growth

Customer relation is a way business relates to its customers, clients and patrons. Some organizations hire people specifically to manage how the company interacts and communicates with people. The goal is to retain existing customers and to gain new ones by providing the best customer relation and client services.

Companies in all industries and all of sizes understand that customers are perhaps their most valuable asset. Improving the overall customer experience is vital for continued success and survival, and always has to be.

There are some core principles to relationship management that any company can and should follow:

Communication: Listening is just as important as telling. Think about how often you actually speak with your customers. Focus on less financial-driven communication (whether it’s e-mail, phone call or face-to-face interaction) if you make your customers feel involved, they feel as though they actually have a stake in your company, and feel like you care more than just trying to make sales.

Rewards: Every company should initiate and make provision for reward programs. It is a very simple form of saying “Thank you” and particularly it is a viable and measurable marketing tool that big companies and small businesses can use to retain their customers and grow their business.

Be flexible: Be quick and attentive to customer’s complaints: The objective of customer relation is typically to interact with the customers in order to answer questions, resolve support issues, establish credibility and nurture relationships.

Here are strategies that Improve Customers Relations and building customer’s loyalty, from simply opening up communications channels to implementing elaborate point systems that reward loyalty enhanced customer communications;

  • Providing customer feedback forms
  • Asking about customer needs in general when customer calls with problems
  • Training call-center staff to handle disputes
  • Encouraging a service culture throughout the organization.

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TOSSE exibition

ONE KEY THING TO KNOW BEFORE TOSSE 2022

Whether you a teacher, consultant, a business owner, a sales representative, a worker in a start-up or maybe you are just a stakeholder in the education sector who just wants to attend the Total School Support Seminar/Exhibition for the experience, then this post is for you.

I know most people are busy and you need to get on to other businesses or you are probably preparing your materials for TOSSE 2022, so this post won’t take more than 2-3 minutes of your time.

You are reading this because you want to know that important thing before you attend TOSSE 2022. So here it goes: “TOSSE IS THE MARKETPLACE”.

“Is that all?” you say.

Well, yes. But there is more.

You see, TOSSE is not just any marketplace, like any platform you have ever been to, TOSSE is ‘THE MARKETPLACE’.

From the man in the suit who looks like an ordinary fellow but is the director of a major firm, to the Commissioner of Education talking to an exhibitor, to the chairman of a top school in Lagos looking for a new distributor for his school, TOSSE is the gathering of some of the biggest decision makers in the education industry.

Now, here is the aim of this post which is ‘TAKE ADVANTAGE OF THE OPPORTUNITY AT TOSSE 2022’.

An event like this comes seasonally and you may never get this opportunity again till next year and the testimonies of individuals who have gotten their big breaks from past TOSSE editions are all over the place.

From the lady who attended a TOSSE seminar as a regular attendee years ago but has now grown because of that encounter to be one of this year’s speakers, to the organizations that have struck multi-million naira deals from prospects they met at TOSSE, the list is endless.

This is the reason why some individuals, companies, schools and other organizations keep attending TOSSE yearly.

For this year’s edition, we advice that you wear your best, come prepared and ready to meet and network with thousands of other attendees. You never can tell who your big break will come from.

Make sure you open yourself up to meet and build new connections, grow your network and increase your capacity as an individual or organization.

Have a wonderful TOSSE 2022 experience!

“TOSSE is part of our yearly calendar”-Phostine Chairman

The TOSSE Team made another courtesy visit to Dr. Celestine Ibojiemenmen, Chairman of Phostine Premium School, and his beautiful wife, Mrs. Ayodele Ibojiemenmen, the Chief Operating Officer of Phostine Premium School on the 10th of May 2023, in Isheri-Osun, Lagos.

Dr. Ibojiemenmen engaged the team in an interactive and interesting conversation about TOSSE, the Nigerian Education system, the challenges, and the hope for the future.

Dr. Celestine Ibojiemenmen, Chairman of Phostine Premium School.

When asked what TOSSE meant to him, he smiled and said “TOSSE is a ritual for us at Phostine, it is part of our yearly calendar”, expressing how impressed he is with what TOSSE has delivered over the years.

Being an avid participant in the past editions of TOSSE alongside his staff, he avowed that the opportunities TOSSE presents to people are limitless and encouraged school owners, key decision-makers, and School administrators to tap into this platform.

He added that the world is evolving and leaders should not miss out on the happenings around and within the industry. TOSSE is an environment where one can learn, meet people, see new technologies, and know the trends in the Education sector.

TOSSE Team making a presentation to Dr. Celestine Ibojiemenmen and his wife.

Talking about the state of Education in Nigeria, he said, things are not the way they ought to be and that a lot should be invested in the Education sector.

He, however, commended Mrs. Yinka Ogunde, the Convener of the Total School Support Seminar & Exhibition (TOSSE), saying “I have great love and respect for what she does”.
He revealed that as a school owner, there are so many discouraging factors but the likes of Mrs. Ogunde keep serving as an encouragement.

He advised parents, saying “When you see an environment willing to give your children the best, please embrace them, education is not a cheap commodity”.

We can’t wait to welcome Dr. & Mrs. Ibojiemenmen and the entire team of Phostine Premium School to this year’s TOSSE event set to hold on 8th June 2023 at the Sheraton Hotel Ikeja, Lagos.

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