Beyond Events – The Value of Leads

Exhibitions present opportunities for businesses to sell their products, get in the faces of prospective buyers/clients, and network with other competitors. The benefits of getting your business showcased at an exhibition cannot be overstated.

Rather than focus on only making physical sales, attention should also be given to getting leads for the future. In fact, the number of leads that are gained at an event or exhibition should be seen as a metric to measure the success of that outing. While immediate sales might boost business at that moment and possibly morale, it is these leads that will enable the business grow in the future. Therefore, this part of the exhibition should not be taken lightly.

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Getting The Leads

People present at an exhibition are either business owners like you, or are (prospective) clients and customers. Identify the latter, that’s the group you are looking for. Most likely, the exhibition has a theme and so you do not really have to worry about trying to identify a particular set of prospective clients. For instance, if you’re part of an exhibition for Education, it is safe to say that most person’s that will be available there will be education-based to some extent, and your product should be relevant to most.

Attracting these leads is another thing. I’d like to break it down into two ways:

Direct marketing involves you walking up to prospective clients to begin a conversation. Advance preparation is required here to know exactly what to say and how to act. Note that it might not be necessary to put forth a business proposal at this stage, the main aim is to establish a relationship such that they are comfortable with you enough to engage in further conversation even after the event.

Dress the part, first impressions matter. Visual marketing requires that you set up an attractive booth that would draw people over. Some have found that using colourful banners, catchy copies and catchphrases, and side attractions draw the attention of the public.

Exhibit At TOSSE 2021

Remember the aim of the effort you’re putting in: to generate leads. Therefore, you would need to be able to get the contact information of these ones you meet. Have a viable system of doing this that would not be awkward or make them reconsider. Now you’ve got these leads, what next?

Following Up On Leads

This is the part that should eventually yield results: sales. This is also the tricky part. There are a few tips that can make this process go smoothly:

  1. Separate your leads. Not all contacts you make will require the same level of correspondence. Some might require immediate and constant communication while others might not need so much. Identify these early and strike as necessary so that you don’t get tagged as too pushy or too nonchalant.
  2. Get in contact early. You do not need to wait for too long to get in contact with these leads. It doesn’t have to be an elaborate call, as little as a “thank you” email or text message can do the trick. This will help impress you and your business in their minds.
  3. Personalise your correspondence. Include personal names of the recipients in emails and text messages. Don’t just push out these messages in bulk, it will sound faux and wouldn’t help boost your stock. For direct phone calls, sound friendly on the phone, and engage in conversation rather than giving mechanical responses read off a handbook.
  4. Be consistent. Sales are usually not made at the first contact. This is where consistency comes in. Make sure to always be in contact if you see the prospects of closing a sale on a lead, whether it immediate or not. Persistence would not mean “spamming” these leads as that would be counterproductive. Create a pattern that works.
  5. Know when to abandon a lost cause. Not all leads will become customers/clients. Identify this on time and save yourself a world of stress. To determine this, check for their ability to make a purchase, their motivation, and their level of influence if they stand as a representative for a business. If you determine that they would not be able to patronise you at the time, you’d be better served striking your blows elsewhere. This doesn’t mean you discard their contacts altogether however. Add it to your database of contacts, they might be customers for another product of yours.

Chasing and closing leads might be tedious, but it is usually worth the effort

 

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May 17

“TOSSE is part of our yearly calendar”-Phostine Chairman

The TOSSE Team made another courtesy visit to Dr. Celestine Ibojiemenmen, Chairman of Phostine Premium School, and his beautiful wife, Mrs. Ayodele Ibojiemenmen, the Chief Operating Officer of Phostine Premium School on the 10th of May 2023, in Isheri-Osun, Lagos.

Dr. Ibojiemenmen engaged the team in an interactive and interesting conversation about TOSSE, the Nigerian Education system, the challenges, and the hope for the future.

Dr. Celestine Ibojiemenmen, Chairman of Phostine Premium School.

When asked what TOSSE meant to him, he smiled and said “TOSSE is a ritual for us at Phostine, it is part of our yearly calendar”, expressing how impressed he is with what TOSSE has delivered over the years.

Being an avid participant in the past editions of TOSSE alongside his staff, he avowed that the opportunities TOSSE presents to people are limitless and encouraged school owners, key decision-makers, and School administrators to tap into this platform.

He added that the world is evolving and leaders should not miss out on the happenings around and within the industry. TOSSE is an environment where one can learn, meet people, see new technologies, and know the trends in the Education sector.

TOSSE Team making a presentation to Dr. Celestine Ibojiemenmen and his wife.

Talking about the state of Education in Nigeria, he said, things are not the way they ought to be and that a lot should be invested in the Education sector.

He, however, commended Mrs. Yinka Ogunde, the Convener of the Total School Support Seminar & Exhibition (TOSSE), saying “I have great love and respect for what she does”.
He revealed that as a school owner, there are so many discouraging factors but the likes of Mrs. Ogunde keep serving as an encouragement.

He advised parents, saying “When you see an environment willing to give your children the best, please embrace them, education is not a cheap commodity”.

We can’t wait to welcome Dr. & Mrs. Ibojiemenmen and the entire team of Phostine Premium School to this year’s TOSSE event set to hold on 8th June 2023 at the Sheraton Hotel Ikeja, Lagos.

Exhibitions stands at TOSSE
May 30

5 Steps to attract more customers to your exhibitions booth

It is said that to be outstanding, one must do things differently. This is a trait in any business/organization that is currently dominating the market, especially when it comes to exhibitions.

Perhaps, your business or organization has been exhibiting at events and have not seen the desired results on your investment there. Then it is time for a change.

As organisers of the biggest trade show in Africa with over 7000 attendees, we have listed 5 steps to help your business/organization attract more potential customers to your booth at exhibitions.

Exhibitions at TOSSE

If you want to get a good return on your investment, then you must be able to separate yourself from the crowd of other exhibitors at the event by attracting the majority of the traffic to your booth. Below are the steps to help you achieve that.

Steps to help you attract customers to your exhibition booth

  1. Create a buzz factor: One feedback every marketing executive would like to hear from customers at exhibitions is that they saw their stand and patronized them at the event. One way to maximize this is to create a social media buzz even before the exhibition day. Use your social media pages to tell your audience that you will be part of a particular exhibition and begin to warm your prospects up by showing them irresistible offers and packages you have prepared for them at the exhibitions. This way, you have aroused their interest, and they will be on the lookout for your exhibition booth at the event.
  2. Use mini-influencers: You may wonder what this means? This is basically getting your best customers or people around you with a strong following both online and offline to promote your presence at the exhibition. Remember, this is a 5-step list and they are to be followed semantically. You will be getting a customer or good friend to post something like this: “(name of product/service) has helped me develop myself in so many ways. They will be at (exhibition name), make sure you check out their stand at the exhibition”. Remember, nothing travels faster than word of mouth whether online or offline. With these testimonials, you are beginning to build the interest in your booth.
  3. Pre-event Follow-up: Before a tradeshow starts, usually, there would be a buzz weeks before and depending on the magnitude of the exhibition, people may have been posting their attendance confirmations online or offline, and this is another goldmine where you can trap leads from. One easy way to do that is to simply follow the hashtag on social media e.g #TOSSE2022, and see all the posts of people who have signaled their interest, and begin to filter them to see those that fit your customer description. Then send them personal invites and materials to educate them about your products to show that you want to see them in your booth at the exhibition.
  4. Get inbound traffic: Note that we are talking about doing things differently to attract potential customers to your booth. One of the traditional things done at exhibitions is that exhibitors get one of their staff to distribute their flyers or brochures to the attendees. This still works, but there is something better, which is using challenges, contests, giveaways, mystery games and other ideas that naturally calls people attention. People love freebies, and these kinds of things, hence increasing the amount of leads you are getting into your booth and that also increases your chances of converting them while they are inside.
  5. Post-event Follow-up: Remember, you are trying to get them to make a decision and it may not necessarily be at the exhibition, so you must follow them all through the decision making process. Get their social media handles and thoroughly check up on them to see how your products and services can help them, lookout for their needs, celebrate them on their special days and build a relationship afterwards, and you will have some become lifetime customers of your business/organization.

These are 5 steps which when followed will bring a vast amount of traffic who are potential leads that can become your customers. It may sound like a lot of work, but if you want to make sales and achieve your goals as an exhibitor, you must be ready to do this.

Don’t forget to also check out our article on how to improve your Brand presence at exhibitions.

Jan 14

Tips for Boosting Business Productivity in 2020

 

The year 2019 has ended, with it, a decade. Putting the year 2019 under review, there are couple of lessons to be learned when it comes to handling businesses. Below are highlights for boosting your business productivity in 2020.

Some ideas might seem basic at the surface and business owners may tend to ignore them, but these “little things” should not be taken for granted. This brings us to the first tip of having a productive business in 2020.

Know Your Customer

Know your consumer needs and develop products that help satisfy those needs. The all essence of creating a business is to provide solutions to solve other people’s problems.

One big pitfall most businesses have run into is getting comfortable with a routine, forgetting that the tastes of the consumer are ever-changing despite its originally eclectic nature. Business owners should always find a way to tweak already existing products to meet these changing demands. Ever wondered the need for Coke Zero when the normal Coca-Cola was selling by the truckloads?

Identifying consumer needs is not as difficult as it might sound. It takes engaging your consumers in discussions. Encourage them to give feedback on the products. As much as it depends on you, keep your services as personalised as possible. Always acknowledge these comments; it just might encourage them to send another.

Boost and Nurture Customer Relations

Most businesses, if not all, want new customers. But what is a new customer if you lose two of your old ones! Old customers are usually the source of new ones, directly or indirectly. So nurture those old clients.

You can do this by staying in contact with them via different means. Newsletters, emails, text messages – these are just a couple of ways to do this. Try to always make these means of correspondence personalised.

Grow Your Network

Invest time in building your networks. Who you know is more important than what you know. Therefore try to get to meet more people. Attend networking events and do not be hesitant to put your business out there.

Possible benefits of networking include the possibility of customer referrals by word of mouth; it is a form of marketing. Another benefit is that you could get positive ideas on how to further grow your business. If possible, have discussions with your fellow competitors. It almost always pays.

Utilize Social Media

Social media is a powerful tool for businesses. It provides an easy platform to conduct market research, get consumer feedback and even promote and advertise your business. The best part is that it is relatively easier and cheaper to run when compared to other traditional methods, and it undoubtedly yields better results.

As common as social media is, some businesses have overlooked this goldmine. It so happens that some don’t have a social media presence while some others have not gone through the process of growing their brand’s visibility on the network. What this means is that those ventures miss out on prospective clients that are teeming on social media, feeding off scraps. Hence, try to boost your visibility on social media. Take advantage of Brand Influencers, create sponsored ads, grow your following by posting relevant and fun posts, and so on. Your clients are on the timeline.